Mission Lane
Reviews and Complaints
Inaccurate Information
I have had the most terrifying time getting a payment posted. The resolution specialist told me my payment would post by 6:00 PM on 12/1/2023 which was incorrect.
I was told they could not post my payment, because it was still pending in their system. I showed proof that the payment came out of my account. Then I was told to use email on Saturday, because they dont have live support. I sent a email hours ago and still no support or help.
This has been awful. Representatives provided inaccurate information.
I need to speak to someone not chat
The reviewer tried to contact the company before posting this review.
The customer service customer service I dont need a chat I need the number for customer service. I dont need chat
Pompano Beach, Florida
Card dispute
Someone made fraudulent charges on my card when I reported it the Mission Lane representative refused to stop the transaction
Make a payment
The reviewer tried to contact the company before posting this review.
Make a payment triennial on line but not able to get logged in joy dute why I am l not able to do do I need to make a payment becaust it due today a I dont want any late fee are you able help me make a payment for today are call back tomorrow or try to log in tomorrow and wave the late fee. Your payment app is not user user not user and calling the phone number brings me to this form to fill oiy
User's recommendation: Make a payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIdentify theft fraudulent withdrawal from USBank account
The reviewer tried to contact the company before posting this review.
I called and talked to rest and told him that I had been a victim of a down the desert and began to inform of the three times on July 31 that Mission Lane had withdrawn money out of US Bank account. One was for $11.33.
One was for $1950, and $.58 and the other one was $1988.08. He said that there was no way that he could connect me to the fraud department is aware there was no way that anyone would be able to send email because I did not have an account.
I did not have an account because I have never been a client or a customer of Mission Lane. He further said that my bank US Bank in Trenton, Missouri would help to recover the funds, and that also should have an affidavit from the police of a police report, but informed him that was told by the police department, the FTC handles that now also was told by the Social Security department that the FTC handles all of these incidences, but would just like to have an answer, and to know that I have actually informed somebody that is willing to search For fraudulent activity at around July 31, 2023.
- Security for non customers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCalled. Customer Service, and was delighted with Dominic
The reviewer tried to contact the company before posting this review.
That I am the only one who is using my card. Dominic said it was good to call but not necessary with my low credit limit on the card.
- Ease of use and low credit limit
- If used twice back to back
- Second iusually declined
User's recommendation: Offer current balance, of asked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fremont, California
Payments
The reviewer tried to contact the company before posting this review.
I was out of work for three months due to an illness. I try to get back making payments on my credit card and was told by the representative that this account would not be closed if I continue to make my payments while Ive been trying to make my payment for August and I see that its closed with a $500 balance which we agreed on a much smaller amount when we were on the phone together
- Did not hold up to what was said by representatives
Preferred solution: Price reduction
Reseda, California
I would like a copy of my pass due account mailed to my mailing address
I could not achieve what I set out to achieve, because I was told the account had a hold on it due to suspicious overseas attempts to use the account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Laguna Hills, California
Charge on acct from Amazon for 16.00, I didn't order anything from Amazon and charge it to my acct
The reviewer tried to contact the company before posting this review.
First time I've called customer service and was so pleased! The representative handled my problem with ease.
She was friendly and professional at the same time. Mission Lane is an awesome credit card and company.
- Love the website
Preferred solution: Full refund
User's recommendation: Give Mission Lane credit card a chance, you'll be pleased
Forney, Texas
Dispute
Disputing overseas merchant selling false representation of clothing. The customer service was attentive and very patient.
Give increase in credit when credit worthiness is proven. Great company to rebuild credit and trust
User's recommendation: Trustworthy
Trying to apply for credit card will not accept my address
The reviewer tried to contact the company before posting this review.
I cannot submit an application because you will not except my address. It is the address to the Postal Service gave me.
I have used the same address for 16 years.
Can somebody call me and straighten this out 814-807-****. I cannot do it on line
Preferred solution: A credit card
User's recommendation: Customer service is ***
Cape Girardeau, Missouri
Unable to reach CS
I received an offer from mission lane for a CC with UP TO $1000. Of course the small print said that the initial credit could be as low as $300??
I tried to call several times on different days during the week and was unable to talk to an actual person. Don't fall for this idiocy, why on earth would anyone want a card that has a credit limit of $300? Maybe for those who are trying to raise their credit score but read the terms and conditions. A loan shark would have better rates and conditions.
They might even answer the phone if you called.
Don't get caught up with places like this. They're unethical and immoral and should be outlawed.
User's recommendation: Stay Away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong address
The reviewer tried to contact the company before posting this review.
I entered my address on Mission Lane's site when applying for a credit card. Got a message congratulating me for being approved, but they said my card was sent to an OLD address from 15 years ago!
Been trying to fix this but cannot.
1. Bots don't understand, are completely useless! Ignore my words, respond with laughable "replies."
2. It's impossible to change it on site despite following their instructions.
3.
No way to call the number on back of card as they say, since I won't get it...
will be received by whoever lives at my very old address in another city!
4. No way to speak to a live person by phone or email.
I worry about whose hands my card falls into, and if I will ever get it!
User's recommendation: NO customer service at all
Iintrest
The reviewer tried to contact the company before posting this review.
Natalie and customer service help me out she took the interest off and has me paying on July 3 $182.29. I will keep my card open when I get a new one she was very nice thank you for your help.
- Helping me resolve a issue
- Intrest still on my account
Preferred solution: Price reduction
User's recommendation: Awesome
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible policies and no real guidance to overcome problems that occur because the ridiculous policies.
The reviewer tried to contact the company before posting this review.
I saw Mission Lane requested documents to verify my account which I supplied, but they said it wasnt verified for a certain payment that was made but because of the payment was reversed. Its not on my statement so they suspended my account. It wouldnt give me a resolution around the issue that its not on my statement because the payment did not go through, they claim it to protect me in my account *** its to appease some upper corporate ***
- Cant think of any
- Most everything unfortunately
Preferred solution: My account unfrozen & you acknowledge that December 2022 statement won’t show the payment your want to see taken out on my statement because that payment was reversed so it will not be on my statement
User's recommendation: Just be sure to go through a lot of hassle for not that great of a product.
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