Mission Lane
Mission Lane Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 46 reviews; sentiment is mostly negative and 37% would likely recommend. Many customers seek a refund and report billing or fraud issues.
Key Takeaways for Future Customers
- Expect mixed outcomes when reading Mission Lane reviews about approvals and credit-building.
- Prepare for difficulty reaching live customer service and possible delays on refunds or billing adjustments.
Negative Feedback / Risk Areas
- Frequent Mission Lane customer complaints about unauthorized charges, reversed refunds, and disputed billing.
- Reports of long hold times, inaccessible fraud resolution, blocked cards, and account access problems.
Positive Feedback
Some customers praise easy application, occasional helpful representatives, and instances of quick problem resolution for card issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 46 reviews; sentiment is mostly negative and 37% would likely recommend. Many customers seek a refund and report billing or fraud issues.
Key Takeaways for Future Customers
- Expect mixed outcomes when reading Mission Lane reviews about approvals and credit-building.
- Prepare for difficulty reaching live customer service and possible delays on refunds or billing adjustments.
Negative Feedback / Risk Areas
- Frequent Mission Lane customer complaints about unauthorized charges, reversed refunds, and disputed billing.
- Reports of long hold times, inaccessible fraud resolution, blocked cards, and account access problems.
Positive Feedback
Some customers praise easy application, occasional helpful representatives, and instances of quick problem resolution for card issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
- - Quality One Wireless issued a full refund; Mission Lane reversed it.
- - Customer never received the package; FedEx proof shows delivery outside.
This is more of a follow-up from when I posted a complaint about ShopQ1 Wireless doing an unauthorized transaction. They are partnered with Quality One Wireless.
They sent me an email stating that they were giving me a full refund, so I waited a few days to see, and they did. So I thought that was the end of it until today when Mission Lane had taken the refund back. I didn't know that they had sent me an email stating that after their investigation, they had determined that the transaction was authorized, which they were lying about. Had they done a thorough investigation, they would have been able to show me their proof.
If they had reached out to FedEx, then they would have known that the rep and FedEx had a proof of delivery photo that showed my package was delivered outside on the sidewalk up against the door. The rep would have told them that they were the one that told me to reach out to the merchant and ask for a refund or replacement, which means their investigation was nowhere near an investigation. It would have taken more than a few days to come up with that resolution. So if they claimed it was authorized, the fact still remains the same: that I never got my package.
I would have thought that without me asking, common sense would have told them that whether it was authorized or not, the customer clearly stated that she never received it.
Instead of fraud, they should have filed a complaint. But the only question right now I want them to answer is why I was given a full refund from Quality One and Mission Lane took it back.
- Respond to an email in a timely manner
- I was the one that had to fight for all resolutions
Preferred solution: Full refund
User's recommendation: don't believe when they say customers first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Resolved: Excessive e mails and phone call
- - The reviewer says Mission Lane prioritizes wealth over customer health.
- - A $25 payment triggered past/current charges and a late fee; reminders and calls.
nothing in writing or by phone. to be cautious.
Regarding Mission Lane wealth has a priority above a customers' health I did not invite the flu to cause me to be sick for longer than a week of time. I did not make one minor size ($25.00) payment, and it resulted in payments of past month and current month with a late fee.
It did result in four e-mail reminders, and two phone calls. I will be glad when the account balance is paid off, and NO I would not refer this parasitic company to anyone who may need to establish credit.
Preferred solution: Apology
User's recommendation: ABSOLUTELY NOT.
Indianapolis, Indiana
Porque no sube mis pagos de mi tarjeta
- - I paid my card, but the payments have not posted.
- - They were deducted from another account but still not posted here.
- - Request explanation and resolution.
He Pagado mi tarjeta y no ha subido los pagos que pasado ay no ha subido los pagos.porque no sube y ya fue descontado de la otra cuenta y aquí no a querido subir los pagos necesito que me diga que a pasado por no sube a aquí los extractos para que vea que e pagado y no sube los pagos a mi tarjeta no es culpa mía que no suba es culpa de ustedes porque yo ya echo los pagos
San Antonio, Texas
I have a high balance, 1500, pay around 60 per month, the interest is $40 plus per month, so basically paying about $15 a month on my actual bill, have called and ask to lower APR,
- - Never late on payments, but bill isn’t paid off and reps won’t help.
- - Haven’t bought in 7 months and pay about $60 monthly with only $70 credit left.
I will never get my bill pd off, and representative are un willing to help in any way! I am never late on my payment, and have not made a purchase in 7 months, and pay around $60 per month, yet, after 7 month , I have $70 availabl credit- so... all the months of paying, is all going towards interest and fees, mission lane is horrible with helping customers
User's recommendation: Never ,ever get a mission lane card
Check on payment
Have a payment schedule for today and keep getting notices to make my payment Cant reach customer service. What should I do
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm disabled
- - They asked me to fax my ID.
- - Manager offered a phone app.
- - They removed my online access.
- - They threaten to contact the credit bureau.
They didn't issue an apology just threatened me again about the payment.
They wanted me to fax a picture of my ID to accept a payment. I spoke with a manager and they offered a phone app to download.
I have a neurological disease, so it's confusing. They keep sending emails about missed payments. They tell me to log in and pay but they took away my online access so I can't even go online to make payments. Now they are threatening to contact the credit bureau about missed payments.
When I try to message back, I find that I can't send emails to them. They are being prejudiced against my disability.
Preferred solution: Apology
User's recommendation: Horrible company to deal with
Atlanta, Georgia
Impossible to talk to anyone. Unrecognized transactions and interest charges piling up and no one to take a phone call. The worst
- - Unrecognized transactions and interest charges.
- - No support contact is available.
- - The app hides transactions; only shows what you owe and interest.
Have unrecognized transactions and interest charges and no one to take a call. Impossible to see transactions on mobile app.
Only thing they show is what you owe and interest charges. Someone is stealing.
User's recommendation: Stay away from this predatory lender.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard blocked
- - Card blocked for suspected fraud.
- - User says they tried repeatedly on dating sites and were declined.
- - User is 68 and a former bank loan officer.
I can't use the card as I see fit. Card is Blocked, because assumed fraud activity.
That's just B. S. You can see I've tried over and over at dating sites. Just to be declined.
I'm a 68 yr old worked at a bank for 9 yrs as a loan officer. I think I can tell if fraud was involved. Your card and service suck. What a insult.
I'm very pissed.
I'm not trusted. Your active red flags suck.
User's recommendation: Don't use the card, just to be declined
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange of phone number
Not very good customer service. Couldn't resolve my problem on the internet. Still unable to access my account on the internet
This is the fourth time I've called to change my number and they never changed it my old number is 352-355-**** and my new number is 352-239-****
User's recommendation: Stay Clear of this one
Atlanta, Georgia
FANTASTIC CUSTOMER SERVICE!
Funny as it may be but my dog actually did eat my credit cards. Your representative was both a pleasure to deal with and took care of my problems within minutes. No wait time when I called
User's recommendation: Great card to start over again
To all the people
I definitely recommend the mission credit car this bank help me a lot to grow up in my credit score, if someone with to try do its the bess business credit card can get ,.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaving trouble making a payment
I am attempting to make a payment, and the routing number on my account is out of sync with their algorithm. I can't get anyone on the phone to resolve this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Okmulgee, Oklahoma
This company is a scam
- - Charged 130.84 on visa on March 13.
- - Payment due April 13, no bill received.
- - Called customer service 3 times; unhelpful.
Put 130.84 on visa March 13... payment was due on April 13th never received a bill call 3 times to customer service they are super unhelpful.
Needed taking # to account in order to pay it. WHAT, 2024 people get it together.
They are the best scam company that I've seen in a long time. Closed Account
- No pros
- All cons
Preferred solution: For them to go out of business
User's recommendation: Not worth it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm getting messages about my bill being late and I don't have an account with you
- - Still getting messages about an account I don't have.
- - Customer service said block the numbers and gave no help.
- - I'm getting 3-4 calls daily.
3 days later I'm still receiving messages about an account that I don't have with them!
Customer service said "block the numbers" and nothing else! I'm really getting pissed off getting 3 or 4 calls a day.
Dispute against mission lane
- - User asked for payoff in full but was charged $4.
- - A delinquency was added, and no notifications were received.
- - They want removal from credit report.
I'm angry that after I called and told y'all to take my payoff in full then the next month y'all say I owed 4 dollars. By this you all placed another delinquent,.
The only reason I got it was y'all didn't take my payment in full when I told you to not did I get notifications from you. I respectfully ask to remove this from my credit report.nonel
Unable to to access online account.to get a cash advance
All I want is to request a cash advance. Have been trying to access my account for 2 days.
Person at customer service number was unable to help.You need a live person who can do transactions over the phone. I should have had my advance yesterday, but I am still trying
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